Privacy Policy

1. Information We Collect

Colombia Care collects personal and medical information necessary to provide consultations, treatment coordination, and follow-up care. This may include:

• Contact Information: Name, email address, phone number, and mailing address
• Medical History: Health conditions, medications, allergies, and prior procedures shared during your consultation
• Treatment Data: Records related to your treatment plan, procedures, and outcomes
• Communication Records: Emails, WhatsApp messages, and consultation notes
• Financial Information: Payment method details for treatment estimates and invoicing

We collect this information directly from you during consultations, through our website contact forms, and via communication channels (email, WhatsApp, phone).

3. Medical Data Protection

Colombia Care recognizes the sensitivity of medical information and implements protections equivalent to HIPAA standards (U.S. Health Insurance Portability and Accountability Act) and complies with Ley 1581 de 2012 (Colombian Personal Data Protection Law).

Your medical records are:

• Stored securely in encrypted systems with role-based access
• Accessible only to treating physicians, clinical staff, and authorized personnel
• Protected against unauthorized disclosure
• Maintained in compliance with Colombian health data regulations

We conduct regular security audits and implement technical safeguards including encryption, firewalls, and secure authentication protocols.

4. Data Sharing

Colombia Care does not sell, rent, or trade your personal data to any third party. We share your information only in the following limited circumstances:

• Treating Physicians: Your medical data is shared with doctors and specialists directly involved in your care
• Laboratory Partners: Stem cell sourcing and analysis partners may receive de-identified or consented samples
• Legal Compliance: We may disclose information when required by Colombian law or court order
• Emergency Medical Care: If medically necessary for your safety, we may share information with emergency services

Any third-party partners are bound by confidentiality agreements and must maintain the same level of data protection as Colombia Care.

6. Data Retention

Colombia Care retains your information according to legal requirements and clinical best practices:

• Medical Records: Retained for a minimum of 5 years after your last treatment, as required by Colombian health regulations
• Contact Information: Retained until you request deletion
• Treatment Documentation: Maintained for the duration of your patient relationship plus the statutory retention period

After the retention period, we securely delete or de-identify your information. You may request early deletion of non-critical contact data at any time, subject to legal obligations.

7. Your Rights

Under Colombian data protection law (Ley 1581 de 2012), you have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention obligations)
• Withdrawal of Consent: Withdraw consent for future data processing
• Transparency: Receive clear explanations of how your data is used

To exercise any of these rights, contact us at admin@colombiacare.com with your request. We will respond within 10 business days.